The following policies contained herein are: Privacy Policy, Return & Exchange Policy, Terms & Conditions

privacy policy

We recognize that you may be concerned about our use and disclosure of your personal information. Your privacy is very important to us, and the following will inform you of the information that we may collect from you, and how it is used. By using our website, you are accepting the practices described in this policy.

 

1. What information are you collecting?

We collect personal information that can be used to identify you individually, such as your name, mailing address, phone number, email address, credit card number, and financial information.

We also collect non-personal information, such as a domain name and IP Address. The domain name and IP address reveal nothing personal about you other than the IP address from which you have accessed our site. We also collect information about the type of Internet browser you are using, operating system, as well as which of our web pages you have accessed.

2. How and when do you collect this information?

We collect personal information from you when you provide it to us. For example, if you purchase a product sold through our online store, we may collect your name, mailing address, telephone number, credit card number, and email address. If you create an account, we may collect your name, mailing address, email address, and other information that we request in the registration process.

If you communicate with us regarding our website or our services, we will collect any information that you provide to us in any such communication.

3. How is my information used?

We use personal information primarily for our own internal purposes, such as providing, maintaining, evaluating, and improving our services and website, fulfilling requests for information, producing and shipping the products that you order, and providing customer support.

We use non-personal information for internal purposes, such as maintaining, evaluating, and improving our services and website. From time to time, we may also use non-personal information for online marketing efforts.

4. Security

The security of your personal information is important to us. When you enter sensitive information such as a credit card number on our registration or order forms, we encrypt that information using secure socket layer technology (SSL).

We follow generally accepted industry standards to protect the Personal Information submitted to us, both during transmission and once we receive it. However, no method of transmission over the Internet, or method of electronic storage, is 100% secure. Therefore, while we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

5. Do you use cookies?

Yes. A cookie is a small piece of data that is sent to your Internet browser from a Web server and stored on your computer’s hard drive. Cookies are often used to provide you with a customized experience. At no time is any personal information stored within one of our cookies. Accepting cookies through your browser is a personal choice. You can still enjoy our Web site if you choose not to accept cookies.

6. Will you disclose the information you collect to outside third parties?

We will not sell or otherwise provide the information we collect to outside third parties for the purpose of direct or indirect mass email marketing.

We will disclose personal information and/or an IP address, when required by law or in the good-faith belief that such action is necessary to:

· Cooperate with the investigations of purported unlawful activities and conform to the edicts of the law or comply with legal process served on our company,

· Protect and defend the rights or property of our website and related properties

· Identify persons who may be violating the law, the rights of third parties, or otherwise misusing our website or its related properties

7. Does this Privacy Policy apply when I access third party Websites?

You may be able to access third-party websites directly from our website. This Privacy Policy does not apply when you access such websites. We cannot control how third parties may use personal information you disclose to them, so you should carefully review the privacy policy of any third-party Web site you visit before using it or disclosing your personal information to its provider.

8. What safeguards are in place?

We are obligated to protect your personal information by making reasonable security arrangements against such risks as unauthorized access, use, collection, disclosure or disposal. Security measures have been integrated into the design, implementation and day-to-day operating practices as part of our commitment to protect the personal information it holds.

9. What else should I know about my privacy when online?

Please keep in mind that whenever you voluntarily disclose personal information online, e.g. through e-mail, discussion boards, or elsewhere – that information can be collected and used by others. In short, if you post personal information online that is accessible to the public, you may receive unsolicited messages from other parties in return.

Ultimately, you are solely responsible for maintaining the secrecy of your personal information. Please be careful and responsible whenever you are online.

Consent to this Agreement

By using this website, you consent to the collection and use of information as specified above. If we make changes to our Privacy Policy, we will post those changes on this page. Please review this page frequently to remain up to date with the information we collect, how we use it, and under what circumstances we disclose it. You must review the new Privacy Policy carefully to make sure you understand our practices and procedures.

return & Exchange policy

Returns
  • Eligibility: We accept returns on unworn, unwashed, and undamaged merchandise with original tags attached within 7 days of the purchase date.
  • Defective Items: If you receive a defective item, please notify us within 2 days of receiving your order. Include your order number and a description of the defect. We may request photos or videos as verification.
  • Return Process:
    • To initiate a return, please contact us at [email protected] with your order number and reason for return.
    • We will provide you with a prepaid return shipping label or instructions for returning the item.
    • Once the returned item is received and inspected, we will issue a refund to the original payment method within 3-5 business days.
Exchanges
  • Availability: We offer exchanges for the same item in a different size or color, subject to availability.
  • Exchange Process:
    • Follow the same return process outlined above.
    • In your return request, please specify the desired size or color for the exchange.
    • If the requested item is available, we will ship it to you free of charge. If it is unavailable, we will issue a refund for the returned item.
Shipping
  • Original Shipping Costs: Original shipping costs are non-refundable.
  • Return Shipping Costs: We provide a prepaid return shipping label for eligible returns.
  • Tracking: A tracking number for your order will be sent via email once the item has shipped.
Additional Notes
  • Refunds: Refunds will be credited to the original payment method.
  • Contact Information: Please contact us at [email protected] with any questions or concerns regarding returns and exchanges.

terms & conditions

By accessing our website, you, the user, agree to the terms and conditions we set out here. These terms and conditions may change at our discretion any time, and without notice. All orders and purchases made through this site are also governed by these terms and conditions.

Electronic Communications

When you visit our website or send emails to us, you are communicating with us electronically. You
consent to receive communications from us electronically. We will communicate with you by email or by posting notices on this site. You agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such
communications be in writing.

Your Account

If you use this site, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer, and you agree to accept responsibility for all activities that occur under your account or password. If you are under 18, you may use this site only with involvement of a parent or guardian. Flexxywear.com reserves the right to refuse service, terminate accounts, remove or edit content, or cancel orders in their sole discretion.

Orders and Pricing

Use of and orders placed on this website are governed by the laws and the courts of the province of
British Columbia and by the applicable laws of Canada. The user is also responsible for complying with these laws.

We may correct errors or inaccuracies and change or update information on this website at any time
without notice, including prices and item availability. All sizes and weights quoted are approximate. All prices listed are in Canadian dollars and all charges will be processed in Canadian dollars. All prices listed on this site are subject to confirmation. You agree to pay all charges payable for your order. We reserve the right to limit the quantity of items that you may buy. We also reserve the right to cancel orders at our discretion.

Items in your Shopping Cart will always reflect the most recent price displayed on the item’s product
detail page. This price may differ from the price shown for the item when you first placed it in your cart. Placing an item in your cart doesn’t reserve the price shown at that time. It is also possible that an item’s price may increase or decrease between the time you place it in your cart and the time you purchase it. Some discounts are limited-time offers. The discount we can offer for any item is dependent upon its availability, so Flexxywear.com price will necessarily change on occasion. We cannot confirm the price of an item until you order; however, we do not charge your credit card until after your order has entered the shipping process. Despite our best efforts, a small number of the items in our catalogue may be mispriced. If an item’s correct price is higher than our stated price, we will, at our discretion, either contact you for instructions before shipping or cancel our order and notify you of such cancellation.

Copyright Considerations

All textual and graphic content on this site, its organization and presentation, and our organization and domain name are our property, and are therefore copyrighted by us. The materials on this site may not be copied, reproduced, posted, or republished in any way. They may be downloaded, displayed, or printed by the user for non-commercial and lawful personal use only. Otherwise, the republication or use of these materials on any other website without prior written consent from us is prohibited, and all rights are reserved.

The trademarks, logos, and service marks displayed on this site are registered and unregistered
trademarks of Flexxywear.com and others, and so your own use of them is prohibited.

Images of people used on this site are used with permission or in accordance with applicable law. Reuse of them without permission may violate the privacy and publication rights of those persons.

User-Provided Content

By submitting content, users warrant that they have full right and authority to submit that content and that they have sole copyright and proprietary right over that content. Users may not contribute, post or transmit unlawful, defamatory or threatening material which would constitute or encourage criminal offenses, or violate any law. We reserve the right not to publish, or to remove, any content we deem inappropriate for any reason whatsoever.

If you do post content or submit material, and unless we indicate otherwise, you grant Flexxywear.com a nonexclusive, royalty-free, perpetual, irrevocable, and fully sub-licensable right to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute and display such content throughout the world in any media. You grant Flexxywear.com the right to use the name that you submit in connection with such content. You represent and warrant that the content is accurate; that use of the content you supply does not violate this policy and will not cause injury to any person or entity; and that you will indemnify Flexxywear.com for all claims resulting from content you supply.

Our Liability. This website should be accessed and used at your own risk. Though reasonable efforts have been made to ensure the website is current and contains no inaccuracies or errors, no guarantees are made that the website’s content will be error-free, accurate, complete or current at all or any times. When a mistake is noticed, we will correct it as soon as possible and make reasonable efforts to notify affected users. This may mean that orders not yet shipped may be cancelled. We are not responsible for lost, incomplete, illegible, misdirected or stolen messages or mail, unavailable connections, failed, incomplete, garbled or delayed transmissions, online failures, hardware, software or other technical malfunctions or disturbances, whether these circumstances affect, disrupt or corrupt communications.

Flexxywear.com and our employees are not liable for any damages arising out of or related to access to or use of our site, or sites we link to, whether these damages are foreseeable and whether we have been advised of the possibility, including, without limitation, direct, indirect, special, consequential, incidental or punitive damages.

This agreement between Flexxywear.com and you, the user, supersedes all prior agreements and understandings pertaining to this subject matter.

Privacy

Your consent to the use of the personal information you provide to Flexxywear.com is outlined in our Privacy Policy. This policy also governs your visit to our website. We reserve the right to make changes to our site, policies and these Terms of Use at any time.